Tag: support

All the articles with the tag "support".

• Support Engineer

  Posted on:May 16, 2024 |  at 3 min read

  The support engineer is a temporary role assigned to an engineer every week. The idea is that this person will spend a portion of their time monitoring the team services proactively to ensure the product runs smoothly (keep the lights on) and handle unexpected requests, such as answering client queries, patching security vulnerabilities, leading incidents, etc.

• Graph Club

  Posted on:May 6, 2024 |  at 4 min read

  Graph Club is a weekly or bi-weekly meeting where the team reviews the system’s observability. During this meeting, the team will look into the service SLIs, review alerts, incidents and investigate anomalies that happened over the past weeks.